By Aisling Finn on Monday 18 May 2020
The digital bank has so far received over 18,000 applications for the Bounce Back Loan scheme that officially opened last Monday.
Starling Bank has found itself facing hurdles with its Bounce Back Loans (BBL).
Since then, Starling has been met by a host of complaints from customers claiming to have been rejected for a BBL with the bank—although many have pointed out that this is because the customers likely failed the necessary fraud checks needed to receive a BBL.
On Sunday evening following some backlash, Anne Boden tweeted that Starling had only processed 75 per cent of applications and had declined 16 per cent, with over 94 per cent of customers getting paid within 24 hours of signing their loan agreement.
Late on Friday evening, Anne Boden tweeted: “I am really sorry to disappoint customers at this very difficult time.”
Of the 18,161 applications the digital bank has received, 16 per cent have been rejected, equating to just over 2,900 applications.
UPDATE 19-05-2020 - The headline was updated to better reflect Starling Bank's ongoing BBL process.