Banking-as-a-service provider Contis launches ’Carer Banking’ to support vulnerable end-customers during Covid-19

By Aisling Finn on Friday 22 May 2020

Digital Banking

Contis says its solution is different to the other “emergency workarounds” currently offered.

Banking-as-a-service provider Contis launches ’Carer Banking’ to support vulnerable end-customers during Covid-19
Image source: Andy Patton/Contis


Contis has today announced the launch of a new programme aimed at helping its clients provide solutions for vulnerable customers affected by the coronavirus crisis.

The B2B business which offers everything from card issuing to current accounts, is launching ’Carer Banking’ aimed specifically at those who will likely have to remain in isolation even after the lockdown has been lifted.

Contis customers—which include ethical current account provider Engage and international student account provider UniZest—will be able to offer Carer Banking, letting nominated carers buy essential items for the vulnerable people they are looking after, much like Starling’s connected card.

Andy Patton, chief commercial officer at Contis, said: "We're helping clients adapt their businesses to the new economy as their customers' needs change.”

“Our new products help companies get funds safely to those in need and support vulnerable customers to shop and pay for essentials," he added.

According to research from the Money and Mental Health Policy Institute, 52 per cent of carers know a vulnerable person’s PIN, 27 per cent have used a contactless card belonging to someone in their care and 23 per cent know their online banking password.

Contis’ Carer Banking removes the need for an exchange in sensitive personal information.

Firstly, there is no physical contact between the carer and vulnerable person, the new card is delivered straight to the carer’s address after they have completed an online identity check with the carer then able start making purchases immediately without the need for waiting for a physical card.

There are also several security measures in place, such as merchant controls, instant card freeze, spend limits and transaction monitoring. 

Contis was founded in 2008 and is fully regulated by the FCA and holds an e-money banking licence from the Bank of Lithuania.

Sign up for our newsletters

Your daily 7am download of all things alternative finance and fintech.

Fintech and alternative finance headlines with an exclusive Editor's Note each week. Delivered Monday at midday.

AltFi's new weekly US newsletter breaking down the ins and outs of America's burgeoning fintech sector. Delivered Monday 9am EST/ 6am PST.

Companies in this Article:

Financial Conduct Authority
Starling Bank

More like this:

Exclusive: Tide scoops up Funding Options in its first acquisition

Editor's Pick

29 November 2022
Oliver Smith

The AltFi Awards 2022: Here are the winners!

Editor's Pick

2 December 2022
Oliver Smith

Zilch poised to axe 10 per cent of workforce

28 November 2022
John Reynolds